These terms are an agreement between you and Sugendra Reddy trading as Talszo (“Talszo”, “we”, “us”). By creating an account or using Talszo, you agree to them and to our Privacy Policy. If you are a parent or guardian, you also agree to them on behalf of the children whose profiles you create.
1. Accounts and who can use Talszo
- Adults aged 18 or over may create their own account. Anyone under 18 may use Talszo only through a learner profile that a parent or guardian creates.
- Give accurate information, keep your password private, and tell us if you think someone has used your account without permission. You are responsible for activity on your account.
- One account may hold up to 6 learner profiles for members of the same household.
2. Parents and guardians
By adding a child's profile, you confirm that you are that child's parent or legal guardian, or are otherwise authorised to consent for them, and that you consent to the child using Talszo as described in our Privacy Policy. You are responsible for supervising the child's use as is appropriate for their age, particularly during live classes.
3. Acceptable use
You must not:
- harass, bully or threaten anyone, or share sexual, violent, hateful or otherwise inappropriate content
- try to contact a child outside Talszo, or ask a learner for personal details
- pretend to be someone else, or share your account outside your household
- copy, resell or republish our lessons, or scrape or download content in bulk
- interfere with the service, test its security without permission, or cheat the reward system
- break any law
We may remove content, limit features or suspend accounts that break these rules. If a child may be at risk, we may report it to the authorities.
4. Live classes
- Live classes are led by teachers we have vetted. They take place on a third-party video service such as Jitsi Meet or VooV Meeting, whose own terms also apply when you join.
- Learners must behave respectfully. A teacher may remove a participant who disrupts the class.
- Do not record, photograph or screenshot other participants without their consent (and, for children, their parent's consent).
- Class times can change or be cancelled. We will tell you in the app where possible.
- Teachers must follow our safeguarding rules. They must never ask learners for contact details or arrange contact outside Talszo.
4a. Recordings and video assessments
Live lessons may be recorded, and learners can send video assessments for a teacher to mark. By using these features you agree that Talszo may use the recordings and submissions to give feedback, to research and improve our courses and advice, and — with the separate consent of a parent or guardian for learners under 18 — in Talszo's promotional videos and social media. See the Privacy Policy for details and how to withdraw consent. A video assessment is marked within a few working days; if a video cannot be marked (for example no sound), you may record it again free of charge.
4b. Family Live lessons and support teachers
Family Live lessons are for up to four learners from the same account. Talszo may recommend a support teacher, based on the learners' levels and assessment results, to help learners who are not yet able to hold a conversation on their own. The support teacher is an optional add-on charged on top of the lesson price. Back-to-back lessons can be booked as one longer session when the teacher is free.
5. Free and paid plans
- Some courses and features are free. Others are marked premium and need a paid plan.
- Prices, plan lengths and accepted payment methods are shown before you pay. Where payment is confirmed manually (for example a WeChat Pay transfer with proof of payment), access starts once we approve it, normally within 24 hours.
- Plans are paid in advance for a fixed period and do not renew automatically.
- Payments are final and non-refundable, except where the law of your country requires otherwise. Nothing in these terms limits rights you have under consumer protection laws that apply to you.
- If we change a price, the change applies from your next billing period, and we will tell you in advance.
6. Coins, rewards and virtual items
XP, coins, streaks, chests, badges and world items exist only to make learning fun. They have no money value, cannot be bought, sold, exchanged or withdrawn for cash, and we may rebalance or change them. They are lost if the profile or account is deleted.
6a. Promotions, free courses and competitions
From time to time we may offer free courses (such as a seasonal course that opens one lesson per day), discounts and competitions. Share & Win: each account gets a personal link; a point counts when someone opens Talszo through that link, creates an account and pays for any Premium plan during the competition dates shown in the app. Free trials, 100%-off codes and your own or duplicate accounts do not count. The account with the most points wins the prize shown in the app; ties go to whoever reached the score first. We may disqualify fake, duplicate or abusive sign-ups. The prize has no cash value and cannot be exchanged.
7. Our content and copyright
© 2026 Sugendra Reddy trading as Talszo. All rights reserved. The Talszo name and logo, the app and Studio software, and all lessons, courses, quizzes, games, family lessons, exam prep, stories, characters, worlds, artwork, audio, voices, music, videos, books, certificates and other materials (together, “Talszo content”) are owned by Talszo or its licensors and are protected by copyright, trade mark and other laws.
We give you a personal, non-transferable, revocable licence to use Talszo content for your own (or your household's) learning while your account is active. You may not, without our written permission:
- copy, download, record, publish, share, sell, rent or sub-license Talszo content, including paid books and audio (which are licensed to the buyer's account);
- use Talszo content to run your own classes, courses, school or a competing service;
- scrape, crawl or extract Talszo content, or use it to train or improve any artificial-intelligence or machine-learning system;
- remove or hide any copyright notice, licence stamp or watermark;
- use the Talszo name, logo or characters in a way that suggests we endorse you.
Sharing your personal Share & Win link, your own level certificate, or short clips of your own learning on social media is welcome. Videos embedded from YouTube or Bilibili belong to their owners. Exam names such as IELTS, TOEIC, TOEFL, PTE, OET and Cambridge belong to their owners; Talszo is not affiliated with or endorsed by them.
Copyright concerns: if you believe something on Talszo infringes your rights, email support@wereddy.online with the details and we will review it promptly.
8. Availability and changes
We work to keep Talszo available and accurate, but the service may sometimes be interrupted for maintenance or for reasons outside our control. We may add, change or remove features and content. If a change significantly reduces what you have paid for, we will offer a fair remedy.
9. Liability
Talszo is an educational tool. We don't guarantee any particular test result, grade or level of fluency. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. We do not exclude liability where the law forbids it, including for gross negligence, fraud, or death or personal injury caused by our negligence.
10. Ending your account
You can delete your account at any time in the app under Settings → Delete account. We may suspend or close an account that seriously or repeatedly breaks these terms. Where we close an account for reasons other than a breach, we will refund any unused prepaid period.
11. Governing law
These terms are governed by the laws of the Republic of South Africa, without depriving you of the protection of mandatory consumer laws in the country where you live. Before going to court, please contact us so we can try to resolve the matter informally.
12. Contact
Sugendra Reddy trading as Talszo · support@wereddy.online
We may update these terms. If we make important changes, we will tell you in advance in the app or by email. If you continue using Talszo after a change takes effect, you accept the updated terms.